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- #FIND GRAVITY FORMS LICENSE KEY LICENSE KEY#
- #FIND GRAVITY FORMS LICENSE KEY INSTALL#
- #FIND GRAVITY FORMS LICENSE KEY PRO#
#FIND GRAVITY FORMS LICENSE KEY INSTALL#
#FIND GRAVITY FORMS LICENSE KEY PRO#
Go Pro and access these additional features: NB: this plugin extends Gravity Forms you still need to install and activate Gravity Forms! accept recurring payments (Australian merchants only see FAQ).The new form can then be added to a Submit a Ticket page and integrated in the rest of your support flow.Gravity Forms Eway integrates the Eway credit card payment gateway with Gravity Forms advanced form builder, using Eway’s Rapid API Direct Payments and Recurring Payments XML API. In the Form’s Settings > Notifications you can configure the notification action(s), such as email to your ticketing system and the fields to include. Set the conditional logic for these fields to show when ‘No solution, let me contact support’ is ‘I confirm I have searched the knowledge base and am unable to find an answer to my query’.For the Email and Paragraph Text fields enable conditional logic option in the Advanced tab of both fields.Label it ‘Please describe the issue’ and add suitable placeholder text. Add a Paragraph Text field to the form from the Standard Fields List.Label it ‘Your email address’ and add a placeholder of or similar to indicate to the user what to enter and to make it consistent with the rest of the form. Add an Email field to the form, from the Advanced Fields list.Set it to show the field if Search for solution is not blank (leave the value entry empty to set it to blank).
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Rename the field label ‘No solution, let me contact support’.Add a new Checkboxes field to the form, from the list of Standard Fields.On the appearance tab of the Search for a solution field, you can enter an indicative placeholder, such as ‘Type a few keywords to search our knowledge base’.Click on the new field and enter the Field Label of ‘Search for a solution’.From the Standard Fields list on the right, drag the KB Suggest field onto the form.Create a new form within Gravity Forms, titled ‘Submit a Ticket’.Using conditional logic, these fields can be hidden until the user has searched the knowledge base, and either found an answer, saving a ticket, or confirmed they have been unable to find a solution. The suggested usage is to implement the KB Suggest field on a Submit a Ticket form, used to capture information required to initiate a support request. With the integrations plugin active, a new standard field KB Suggest will be available in the Gravity Forms form editor. Either as a standalone plugin, or the version packaged with the KnowAll theme.įor the Gravity Forms integration, the Gravity Forms plugin must also be installed and activated (tested with 2.0+).Įnsure your KnowAll Pro license is active, you will then be prompted to install the Heroic Knowledge Base Integrations plugin from the WordPress dashboard. The Heroic Knowledge Base integrations plugin requires the latest Heroic Knowledge Base plugin to be installed and activated. The Gravity Forms integration is intended to deflect support tickets by requiring users to search the knowledge base before a support request can be made.
#FIND GRAVITY FORMS LICENSE KEY LICENSE KEY#
You need to ensure your Pro license key is valid and activated during KnowAll setup. This integration is currently only available for KnowAll Pro Users, with an active KnowAll Pro license.